In case you have bought a hosting plan and you’ve got some queries related to a particular feature/function, or in case you have bumped into some predicament and you need help, you should be able to get in touch with the respective technical support staff. All web hosting providers deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, as the most efficient way to deal with a problem most often is to use a ticket. This kind of communication renders the responses exchanged by both sides easy to track and enables the technical support staff representatives to escalate the problem in the event that, for instance, an administrator has to intervene. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you must use no less than 2 separate accounts to get in touch with the client service staff and to actually manage the hosting space. Incessantly switching between different accounts could be a bore, not to mention the fact that it requires quite a bit of time for the vast majority of web hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Website Hosting
The ticketing system that we are using for our Linux website hosting services isn’t separate from the web hosting account. It is an essential part of our all-encompassing Hepsia Control Panel and you will be able to access it at any specific moment with only a few mouse clicks, without having to leave your hosting account. The ticketing system comes with a quick-search box, which will help you track down practically any trouble ticket that you have already posted, if necessary. Besides, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to tackle a given issue even before you actually submit a ticket. The response time is maximum one hour, so you can receive prompt assistance at any time and in case our customer support staff recommends that you should do something within your hosting account, you can do it right away without the need to sign out of the Hepsia Control Panel.