Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Time Guarantee

  • All your support requests will be replied to in maximum 60 min after the ticket or e–mail is submitted. If your issue requires further assistance from an administrator, we’ll direct the support ticket or the e–mail to the person in charge then leave a note to inform you that more time will be required for discovering the best solution. Furthermore if you make use of our Admin Services package, all of the server administration tasks included there will be executed whenever you choose.

  • Top quality support service
  • A Premium–Quality Support Service

  • Should you need assistance working with the Web Control Panel or with any of the applications that we have installed on the server on your behalf, do touch base with our technical support team at any moment via the ticketing system. Also, in case you require help managing your dedicated web hosting server, you can make use of the Admin Services package, which includes weekly Operating System updates, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, data backup hard disk drive storage space, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Each Linux dedicated hosting server is equipped with our free–of–cost Web Control Panel, which features an extensive knowledge base and a set of instructional video tutorials. Whenever you need help while working with the Web Control Panel, just press the Help or Videos buttons in the upper right corner.