Being able to get in touch with your website hosting supplier whenever you have any sort of questions or encounter any issues is very important and how quickly they'll reply and react is usually essential, in particular when your site is business-oriented, as longer downtime often means losing potential customers. The support solutions are a way to identify actual suppliers from resellers. The latter in most cases reply only to email messages or support tickets and you will have to wait for a day or more in order to receive an answer. If the trouble needs a few replies, you will end up losing several days so as to have a simple problem solved. When you use the services of a genuine and trustworthy hosting company, you should be able to connect with the support team at any moment and receive a prompt reply whatever the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Website Hosting
The customer and tech support services for our website hosting
packages are twenty-four-seven, therefore you can forget all about waiting for several days so as to receive assistance. If you aren't our client yet, you can call us, chat with a consultant or send an e-mail. If you already have an account, you are able to open a support ticket on top of the other three options for contact. You can choose the best way to contact us based on where you are or what kind of device you're using. We're able to assist you for more or less any hosting-related query that you may have or problem that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in such a case the max response time will never exceed 1 hour.
24/7 Customer Support in Dedicated Web Hosting
All the dedicated server
packages that we provide include 24/7 support via numerous means of communication and with a one-hour maximum reply time warranty. When you want to learn more about the plans or you have various billing or general questions, you can phone one of the local numbers we have around the world or you can use our live chat support and consult with a live agent. For solely technical difficulties which need the help of a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an e-mail message, as all these channels are more appropriate to monitor a specific issue. The response time for them rarely exceeds 30 minutes, therefore you can forget all about waiting for an entire day in order to get support. The support service is available for all of the server-related issues, which includes the pre-installed software. In case you need support for third-party applications, you can consider adding the Managed Services upgrade that we offer for all packages.