If you ever have any queries with regard to the hosting service in general or if you face a problem with your websites, you will have to get in touch with the hosting provider’s customer support team. It may not make a difference how swiftly they’ll respond when you have an inquiry of a general nature, but an issue such as a bungled software app update, for example, may result in your site becoming broken or invisible online. And the longer you have to wait for the support team to help you, the longer the website will be inoperative. If you offer goods or services online, any outage will affect your site badly and you may lose existing or potential clients. A lot of hosting providers, predominantly resellers, handle e-mails and support tickets within 24 hours, but in the Internet epoch this is much too long, as clients will hardly ever come back to a site that’s not working properly for a long period.
One-Hour Response Guarantee in Website Hosting
Our guaranteed max response time for any customer support ticket that you open or any email that you write is just one hour, even in case you contact us on weekends and legal holidays. Regardless of the essence of your enquiry or issue, we will lend you a hand instantaneously and will give you the necessary info to solve any problem with your websites. The real response time commonly does not surpass 15 to 20 minutes, which implies that you can just forget about waiting for hours on end to get an issue resolved or even worse than that – waiting around a whole day only to obtain a reply that more information is required whilst nothing is sorted out. We will give you assistance without any delay solely because we know how valuable time can be in the dynamic electronic world. The 60-minute reply guarantee applies to any technical or billing question that you may have connected to our Linux website hosting services.