If your hosting company provides live chat support, you can talk to a representative in real-time and learn helpful info or get a problem resolved in a very timely manner. The basic advantage of using chat rather than calling to consult with a live person is that you need only a computer with world wide web access, so that you will not pay any charges when you're in another country or state. Furthermore, it is easier to copy and paste details like domains, usernames or error messages i.e. details which are sometimes hard to share with the other party over the phone. The real-time chat is also a quicker solution to contact your website hosting provider's support team compared to using a ticketing system. What's more, in case some trouble requires some more time to be dealt with, you're able to do something else entirely while you wait for guidance on the live chat, so you will not lose time - something that is impossible if you're on the phone.