If your hosting company provides live chat support, you can talk to a representative in real-time and learn helpful info or get a problem resolved in a very timely manner. The basic advantage of using chat rather than calling to consult with a live person is that you need only a computer with world wide web access, so that you will not pay any charges when you're in another country or state. Furthermore, it is easier to copy and paste details like domains, usernames or error messages i.e. details which are sometimes hard to share with the other party over the phone. The real-time chat is also a quicker solution to contact your website hosting provider's support team compared to using a ticketing system. What's more, in case some trouble requires some more time to be dealt with, you're able to do something else entirely while you wait for guidance on the live chat, so you will not lose time - something that is impossible if you're on the phone.
Live Chat Support in Website Hosting
Together with the phone and ticket support, our company provides live chat support too. You will be able to contact us every single day, including weekends and holidays, and we can give you more information about the Linux website hosting services that we offer if you are not a customer yet, or about general and billing questions if you already have a user profile. Though for strictly tech matters you will have to open a ticket to our tech assistance team, as such matters will require more time to be resolved, you may still get in touch with us on the live chat for some technical information. For instance, we're able to help you set up an e-mail address in your email client or troubleshoot a number of issues, saving you lots of time. Even when our telephone lines are already off for the day, you will be able to talk with a live person.