In case you have bought a hosting plan and you’ve got some queries related to a particular feature/function, or in case you have bumped into some predicament and you need help, you should be able to get in touch with the respective technical support staff. All web hosting providers deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, as the most efficient way to deal with a problem most often is to use a ticket. This kind of communication renders the responses exchanged by both sides easy to track and enables the technical support staff representatives to escalate the problem in the event that, for instance, an administrator has to intervene. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you must use no less than 2 separate accounts to get in touch with the client service staff and to actually manage the hosting space. Incessantly switching between different accounts could be a bore, not to mention the fact that it requires quite a bit of time for the vast majority of web hosting companies to process the ticket requests themselves.